Arc Support
Account help, content questions, and app issues. We typically reply within 1–2 business days.
Frequently asked
How do I delete my account?
Open the Arc app → Profile → Settings → Delete account. Deletion is permanent and removes your videos, comments, and watch history within a few minutes. If you can't sign in, email support@arcapp.stream from the address on your account.
How do I report or remove a video?
Tap the ••• menu on any video and choose Report. For copyright/DMCA takedowns, email dmca@arcapp.stream with the video URL and proof of ownership.
What's the minimum age to use Arc?
Arc is rated 17+ and requires users to be at least 13 (or the minimum digital-consent age in your country, whichever is higher). We ask for date of birth at sign-up. Underage accounts are removed on report.
I was charged but didn't get my purchase
Purchases run through the App Store. Refunds are handled by Apple at reportaproblem.apple.com. If a purchase didn't unlock the right entitlement in the app, send us the receipt and we'll fix it.
My upload was flagged or removed
Uploads are screened for policy violations. If you believe a removal was a mistake, use the in-app Appeal button on the strike notice, or contact us below with the video title.
Press, partnerships, or something else?
Use the form and pick Other, or email support@arcapp.stream directly.